Due to delays in shipping that are beyond our control, please be advised that orders placed after Dec 12th are NOT guaranteed to arrive before 12/25/21.

PLACING AN ORDER

Can I purchase online if I live outside the U.S.?

At Diamonds International we welcome shoppers from all over the world. Please note that you are responsible for any import duties, taxes, tariffs, and custom clearance fees that may apply to your country, as well as additional shipping charges. Gifts sent to international locations will disclose the retail price on the customs form as required by customs regulations.

How can I place an international order?

  1. Place your desired item(s) in the shopping bag.
  2. Select FedEx International as your shipping option.
  3. If paying with a Gift Certificate or Store Credit enter the certificate number.
  4. Your order will be shipped after your credit card has been approved.

 

What methods of payment do you accept?

We accept the following methods of payment: Visa, MasterCard, American Express, Discover, PayPal, Google Checkout, Western Union, Diamonds International Gift/Store Certificates, Wire Transfer. We do not accept Cash or CODs at this time. For US customers, we also accept payments through WU Pay by Western Union.

Credit Card purchases over $100 must be shipped to the billing address. 

PayPal purchases over $100 must be shipped to a verified address. 

HOW DO I PAY USING WU Pay by Western Union?

  1. Choose WU Pay as your payment option at checkout
  2. WU Pay will email you a bill
  3. Pay your bill using your usual online bill pay service, or at a participating Western Union agent location in the US.
  4. We’ll process your order once we’ve received your payment.

How do I pay using a Wire Transfer?

  1. Put the selected item(s) in your shopping bag.
  2. If you have a Gift Certificate or Store Credit, enter the certificate number.
  3. Choose Wire Transfer as the form of payment.
  4. Contact us at customerservice@diamondsinternational.com or 800-515-3935 (customers outside the United States, call 1-212-764-6900) and request our Wire Transfer information.
  5. After the transfer has been completed, please contact us at 800-51-JEWEL or at customerservice@diamondsinternational.com with the confirmation number so that we may ship your order promptly.

How do I pay using a Gift/Store Certificate?

We happily accept payment with Diamonds International Gift/Store Certificates. When proceeding to the checkout, you will be prompted to enter the Gift/Store Certificate number on the payment page. In order to redeem your Gift/Store Certificate, please mail it (USPS Registered Mail, FedEx, or UPS) along with a copy of your order receipt to:

DI Online
Customer Service Department
1290 Avenue of The Americas 
32nd Floor
New York, NY 10104

Your order will be shipped when we receive the original gift certificate.

What happens if my order is less than my Certificate amount?

If you purchase an item with a Gift or Store Certificate and a balance remains, we will issue you a new Gift Certificate for the remaining amount.

What happens if my order exceeds my Certificate amount?

If you purchase an item with a Gift/Store Certificate and the order total exceeds the Gift/Store Certificate amount, we will ask you to use another form of payment for the balance due.

How do I pay using a Check or Money Order?

May I fax or call in an order?

We gladly accept fax or call in orders. To make a purchase using this option please follow these steps:

  1. Place your desired item(s) in the shopping bag.
  2. If paying with a Gift Certificate or Store Credit, please enter the certificate number.
  3. Select Call Me as the form of payment.
  4. Print and fax the order receipt to 212-764-3160 or call us at 800-51-JEWEL to place your order.