Shipping Information

FREQUENTLY ASKED QUESTIONS

WHEN WILL MY ORDER SHIP?

We ship orders once payment is approved, we verify your receiving address and we locate the item in stock. If you ordered an item that is not currently in stock, we will notify you by e-mail. You will not be charged for any item until it is shipped. The order's estimated time of arrival will depend on three factors: 1) Product availability, 2) Credit approval/Receipt of payment 3) Shipping time. To calculate when you will receive your order, take the number of days listed in the "usually ships in" box, include any additional time required for credit approval or receipt of payment, and add that to your shipping selection. If you place an order before 3:00 PM Eastern Time Monday through Friday, the order will begin processing that day. Orders placed on Saturdays, Sundays, Holidays or after 3:00 PM Eastern Time (M-F), will begin processing the following business day. Please note: Shipping to an address different than the original billing address may delay your order. You must send Gift/Store Certificates to us before we will ship your order.

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WHAT ARE MY SHIPPING OPTIONS?

Diamonds International® is proud to offer free shipping on all domestic U.S. orders. International shipping charges will vary. All shipments are fully insured. DOMESTIC SHIPPING CHARGES
ORDER	SHIPPING OPTIONS	CHARGES
$1 - $149	United States Postal Service (5 to 10 days)	FREE
	FedEx Ground (4 to 5 days)	$5.95
	FedEx Express Three Day Saver	$6.95
	FedEx Express Second Day	$9.95
	FedEx Express Overnight	$19.95
	FedEx Saturday -- not available in all areas	$29.95
$150 - $1499	FedEx Express Three Day Saver	Free
	FedEx Express Second Day	$9.95
	FedEx Express Overnight	$19.95
	FedEx Saturday -- not available in all areas	$29.95
$1500 - $9,999	FedEx Express Three Day Saver	n/a
	FedEx Express Second Day	Free
	FedEx Express Overnight	$19.95
	FedEx Saturday -- not available in all areas	$29.95
$10,000 - Up	FedEx Express Three Day Saver	n/a
	FedEx Express Second Day	n/a
	FedEx Express Overnight	Free
	FedEx Saturday -- not available in all areas	$29.95
INTERNATIONAL SHIPPING CHARGES (Additional fees for customs/duty may apply)
REGION	SHIPPING OPTIONS	CHARGES
Canada	FedEx International Priority	$34.95
Mexico	FedEx International Priority	$34.95
Caribbean	FedEx International Priority	$39.95
Europe	FedEx International Priority	$39.95
Middle East	FedEx International Priority	$54.95
Asia	FedEx International Priority	$74.95
Australia	FedEx International Priority	$49.95
Orders up to $50 can ship via International Post for a flat rate of $7.95 and may take up to 21 days to arrive.
NOTE: Additional fees for duty and taxes may apply and are the responsibility of the buyer. We reserve the right to collect these additional fees from you in the event that FedEx is unable to.

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WHERE CAN I SHIP MY ORDER?

FedEx will only deliver packages to a street address; they will NOT deliver to P.O. boxes. For security purposes, our merchandise will not be delivered without a signature. Please be sure to send to an address where an adult who is authorized to sign will be available. VERY IMPORTANT: If your package is delivered to an office building, apartment complex, hospital, hotel, or school, FedEx may accept the signatures of mailroom employees, receptionists, or other administrative personnel. Unfortunately, we cannot be responsible for items that are lost or stolen under these delivery conditions.

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DO I HAVE TO SHIP TO MY BILLING ADDRESS?

If you won't be home to sign for your order, we can ship your package to a different address. We can also send to an alternate address if you are sending a gift. As a precaution we will contact the credit card or financing company to verify that the alternate shipping address is valid. For your security, simply call the credit card company or issuing bank and provide the alternate shipping address. Shipping to an address different than the original billing address may delay your order. Purchases made with the Diamonds International Charge Card must be shipped to the billing address.

Please note: PayPal orders must be shipped to a PayPal confirmed address.

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IF THE FEDEX BOX APPEARS TAMPERED WITH, WHAT DO I DO?

If the FedEx box shows evidence of tampering, do not sign for it or accept it from the courier. Please contact our Customer Service Department immediately by calling 800-51-JEWEL.

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HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?

When we ship your order, we will send you an e-mail with a tracking number. To check on the status of your shipment, click on the tracking number displayed in the e-mail, or check the My Account section on the website. Enter your email and password and then go to the Orders section and click on the tracking number.

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WHAT IF I DIDN'T RECEIVE MY ORDER IN THE ALLOTTED TIME?

If your order has not arrived in the estimated time, it's likely there was a problem when you placed your initial order. For help, email us at customerservice@diamondsinternational.com, or call us at 800-51-JEWEL for assistance. Please have you order number available.

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WHAT HAPPENS IF MY PURCHASE IS ON BACK-ORDER?

Purchases on back order are rare, but occasionally--due to high demand--items may be temporarily out of stock. We will send you updates with the projected shipping date of these items via e-mail. Back orders will be shipped using the same FedEx selection as the initial order as soon as the item becomes available. (Please note: When we ship multiple items to complete one order, charges will apply for one shipment only.)

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HOW WILL YOU PACKAGE MY ORDER?

At Diamonds International, we take great pride in our packaging and presentation. We place all items in a jewelry pouch or box that is set inside our signature presentation box, making it suitable for shipment and handsome gift giving. Personal notes and message cards will be carefully added to the gift box. Orders shipped via U.S. Postal Service or FedEx Ground do not include a presentation box.

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