Services/Features

FREQUENTLY ASKED QUESTIONS

I WANT TO LEARN MORE ABOUT FINE JEWELRY, CAN YOU HELP?

Our site contains a wealth of information about all aspects of diamonds, gemstones, pearls, and fine jewelry, as well as tips & techniques to care for your jewelry. Click here to visit our Learning Center.

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HOW CAN I RECEIVE OR DISCONTINUE SPECIAL OFFER EMAILS?

Receive special offers: 

Discontinue special offers: Click the unsubscribe feature at the bottom of any of our emails or contact us at customerservice@diamondsinternational.com or 800-51-JEWEL.

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WHAT IS A REPLACEMENT VALUE APPRAISAL?

A Replacement Value Appraisal documents the full description of the item you purchased, notes the price, and the purchaser or gift recipient name. Submit the Replacement Value Appraisal to your insurance company so that you will receive the proper replacement value in the event of a loss.

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WHO RECEIVES THE APPRAISAL WHEN SENDING A GIFT?

Orders designated with a gift receipt (prices not printed) will not include a replacement value appraisal. If you would like one mailed to you seperately, please contact our customer service department.

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HOW DO I OBTAIN A THIRD PARTY APPRAISAL?

We recommend that you contact one of these organizations for a list of independent, professionally-trained appraisers in your city:

AAA (American Association of Appraisers)
386 Park Ave. So. S 2000
New York, NY 10016
212-889-5404


American Gem Society
8881 West Sahara Ave.
Las Vegas, NV 89117
702-255 6500


International Society of Appraisers
16040 Christensen Rd. Ste 103
Seattle, WA 98188-2929
206-241 0359
www.isa-appraisers.org


Appraisal Foundation
1029 Vermont Ave. NW S 900
Washington, DC 20005
202-347 7722
www.appraisalfoundation.org


American Society of Appraisers
555 Herndon Parkway, S 125
Herndon, VA 20170
703-478 2228
www.appraisers.org


Nat'l Association of Jewelry Appraisers
P.O. Box 6558
Annapolis, MD 21401-0558
410-897 0889
410-266-9035

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WHAT IS A DIAMOND REPORT?

A diamond report details the Four C's of diamond buying; Cut, Color, Clarity and Carat Weight. It includes the exact measurements of the gemstone, as well as a diagram of the inclusions. A diamond report issued by an independent certified gemological laboratory is a reputable account of the diamond's identity and quality; it is not an appraisal, however, since no value is placed on the gemstone. We issue a Replacement Value Appraisal for all our products, which states the monetary value of the item, and is commonly used for insurance purposes. We are proud to use only highly respected gem labs to certify diamonds including the (EGL) European Gemological Laboratory and (GIA) Gemological Institute of America.

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WHAT IS YOUR LIFETIME UPGRADE POLICY?

When upgrading online, please contact customerservice@diamondsinternational.com or call 800-51-JEWEL for assistance. We will issue credit of the original purchase price of a loose diamond or diamond jewelry towards the purchase price of a new item on the following conditions:

1. You must present the original sales receipt before viewing new items at any one of our locations.
2. The new purchase price must be at least twice the original purchase.
3. The merchandise is not damaged or marred.
4. Upgrades are only applicable on loose diamonds and diamond jewelry. Jewelry with colored gemstones, with or without diamonds, are not applicable.
5. Branded and designer diamond items can only be upgraded within one year of original purchase to another item from the same line.

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HOW CAN I FIND MY CORRECT RING SIZE?

Click here to read our quick tips to estimate your ring size. Or, fill out all the information in the form below, and within 4 to 7 days you'll receive a ring sizer that will ensure an accurate fit.

Note: Our free ring sizer offer is only available to our U.S. customers.

	(*) Denotes required field.
* FULL NAME:
* ADDRESS 1:
ADDRESS 2:
* CITY:
*STATE:
* ZIP CODE:

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CAN I ORDER RINGS IN VERY LARGE OR SMALL SIZES?

We will attempt to accommodate any special size order; depending on the style of the ring and the sizing required, there may be an additional charge or a delay in processing the order. Please note; rings that have been sized are not eligible for return.

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CAN I PURCHASE AN ITEM I SAW IN ONE OF YOUR STORES?

Most jewelry found in our stores can be ordered through our New York based sales department. Please contact us at sales@diamondsinternational.com or 800-51-JEWEL for assistance.

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CAN I ORDER AN ITEM IN A DIFFERENT METAL QUALITY?

Most items we stock can be special ordered in a higher or lower metal quality. For example, if an item is listed as 14 karat gold we might be able to order it in 18 karat gold or platinum. Please contact us at sales@diamondsinternational.com or 800-51-JEWEL.

Please note; items that have been special ordered are not eligible for return

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HOW CAN I PURCHASE A GIFT CERTIFICATE?

Please click here to purchase a gift certificate online, email us at customerservice@diamondsinternational.com, or call 800-51-JEWEL. The certificates are redeemable on our website or any one of our store locations. Important Terms & Conditions.

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HOW DO I SEARCH FOR A PRODUCT?

On the left side of every page you can choose to shop by CATEGORY, GEMSTONE, or METAL. After clicking on one of these links you can then browse our BEST SELLERS on that page or narrow your search by clicking on a sub-category. For example, if you would like to purchase a Three-stone Diamond Ring, click on "Rings" from the SHOP BY CATEGORY menu, "Diamond" from the sub-category menu, and "Three-stone" from the style menu. Then, you may click the description or picture of any item to see detailed information such as it's metal, stone, color, size, carat weight, and the shipping information. You can also use the search box on the top of every page to search by keyword or item number.

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HOW DO I USE THE SHOPPING BAG?

You can place items in your shopping bag throughout your shopping journey. You can purchase those items when you're done browsing, remove them, or keep them in the bag for up to 24 hours. If you want an item to remain in your shopping bag for more than 24 hours, we suggest placing it in the My Wish List section so that you can purchase it effortlessly at a later date.

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HOW DO I SEND A GIFT?

During checkout you can mark your purchase as a gift and send it directly to the recipient. We will send your invoice to your designated billing address. You can write a personal message of up to 100 words that will be included in an elegant gift box. Diamonds International® reserves the right to edit any messages that contain profanity. When giving a gift, you can opt to have the Replacement Value Appraisal sent to you, and a Gift Receipt -- which does not state the value of the item -- sent to the recipient. Or, you can send both the Replacement Value Appraisal and Gift Receipt with the gift. To comply with customs regulations, international gifts must have a receipt stating the cost of the items.

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