FREQUENTLY ASKED QUESTIONS
HOW SAFE IS MY CREDIT CARD INFORMATION?
We use the most secure website servers and the tightest credit card regulations available. Our site supports secure online purchasing through Secure Sockets Layer (SSL) technology. SSL works best when the site is viewed using Microsoft's Internet Explorer or Mozilla Firefox. All information that you provide during your shopping experience is encrypted for your protection.
WHAT IS A COOKIE AND SHOULD I ACCEPT OR ENABLE THEM?
A "cookie" is the way in which we transfer an identifier to your computer via the web browser and is required for our shopping cart technology to operate correctly. It also makes it possible for us to personalize your shopping experience when you return, saving you time and allowing us to feature specials that may be appealing to you. To make purchases on our website and to enjoy these benefits, your browser must be set to accept or enable cookies. Click here for instructions on how to enable cookies on your computer.
DO YOU SHARE MY PERSONAL INFORMATION?
We will NOT share any credit card information supplied to us for purchases, except with the financial institution that issued the card or when necessary with our fraud detection service. We will NOT share any email addresses supplied to us. At times we will share names and postal addresses with pre-screened companies outside our company that would like to offer you their products or services that might be of interest to you.
WHAT IS AN IP ADDRESS AND HOW DO YOU USE IT?
We use Internet Protocol addresses when studying the demographic profile of customers. The IP address is not traceable to a particular individual. Tracking IP addresses helps us learn which pages are most commonly visited and helpful to our customers. We may collect and share this information to study shopping habits, and create more successful products and services to better serve you.
DO YOU SELL TO CHILDREN?
We do NOT sell to minors or those under the age of 13 years without a parent's or guardian's consent. If an individual under the age of 13 registers, or attempts to purchase without prior parental or guardian consent, we will cancel the order and remove his or her registration information from our database.
HOW CAN I OPT-OUT?
You may opt-out by 1) emailing email@example.com; 2) calling 800-51-JEWEL; 3) mailing a letter to DI Customer Service, Dept. ML 38 West 48th St., Third Floor, New York, NY 10036. If you no longer wish to receive our promotional emails and e-newsletters you may also opt-out by clicking the appropriate link on the email footer.