Placing An Order

FREQUENTLY ASKED QUESTIONS

CAN I PURCHASE ONLINE IF I LIVE OUTSIDE THE U.S.?

At Diamonds International® we welcome shoppers from all over the world. Please note that you are responsible for any import duties, taxes, tariffs, and custom clearance fees that may apply to your country, as well as additional shipping charges. Gifts sent to international locations will disclose the retail price on the customs form as required by customs regulations.

Top of Page

HOW CAN I PLACE AN INTERNATIONAL ORDER?

1. Place your desired item(s) in the shopping bag.
2. Select FedEx International as your shipping option. View international shipping rates.
3. If paying with a Gift Certificate or Store Credit enter the certificate number.
4. Your order will be shipped after your credit card has been approved.

Top of Page

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept the following methods of payment: Visa, MasterCard, American Express, Discover, Wire Transfer, Diamonds International Credit Card, Diamonds International Gift/Store Certificates, Money Orders, Checks, and PayPal. Unfortunately, we cannot accept cash or CODs at this time. Purchases over $1,000 made with the Diamonds International Charge Card must be shipped to the billing address. For purchases above $500 being shipped to an alternate address, please fax us the order receipt with your signature.

Top of Page

HOW DO I PAY USING A WIRE TRANSFER?

1. Put the selected item(s) in your shopping bag.
2. If you have a Gift Certificate or Store Credit, enter the certificate number.
3. Choose Wire Transfer as the form of payment.
4. Contact us at customerservice@diamondsinternational.com or 800-515-3935 (customers outside the United States, call 1-212-764-6900) and request our Wire Transfer information.
5. After the transfer has been completed, please contact us at 800-51-JEWEL or at customerservice@diamondsinternational.com with the confirmation number so that we may ship your order promptly.

Top of Page

HOW DO I PAY USING A GIFT/STORE CERTIFICATE

We happily accept payment with Diamonds International Gift/Store Certificates. When proceeding to the checkout, you will be prompted to enter the Gift/Store Certificate number on the payment page. In order to redeem your Gift/Store Certificate, please mail it (USPS Registered Mail, FedEx, or UPS) along with a copy of your order receipt to:

diamondsinternational.com, Dept. GC
38 West 48th St.
Third Floor
New York, NY 10036

Your order will be shipped when we receive the original gift certificate.

Click here to activate a Gift Card received in one of our stores.

Top of Page

WHAT HAPPENS IF MY ORDER IS LESS THAN MY CERTIFICATE AMOUNT?

If you purchase an item with a Gift or Store Certificate and a balance remains, we will issue you a new Gift Certificate for the remaining amount.

Top of Page

WHAT HAPPENS IF MY ORDER EXCEEDS MY CERTIFICATE AMOUNT?

If you purchase an item with a Gift/Store Certificate and the order total exceeds the Gift/Store Certificate amount, we will ask you to use another form of payment for the balance due.

Top of Page

HOW DO I PAY USING A CHECK OR MONEY ORDER?

We gladly accept personal checks, cashier checks, or money orders denominated in U.S. dollars and drawn from a U.S. bank. We ask that personal checks have the customer name and address imprinted on the check, with a valid nine-digit bank routing number (ABA code). Temporary or counter checks are not acceptable.

To make a purchase using a check or money order please follow these steps:

1. Place your desired item(s) in your shopping bag.
2. If you have a Gift/ Store Certificate or Store Credit enter the certificate number.
3. Choose Check or Money Order as the form of payment.
4. Mail the order receipt and check or money order payable to Diamonds International to the following address:
   
   Diamonds International, Dept. CK
   38 West 48th St.
   Third Floor
   New York, NY 10036
   
   
5. Your order will be shipped when the check clears (typically ten business days) or upon receipt of money order.

Top of Page

MAY I FAX OR CALL IN AN ORDER?

We gladly accept fax or call in orders. To make a purchase using this option please follow these steps:

1. Place your desired item(s) in the shopping bag.
2. If paying with a Gift Certificate or Store Credit, please enter the certificate number.
3. Select Call Me as the form of payment.
4. Print and fax the order receipt to 212-764-3160 or call us at 800-51-JEWEL to place your order.

Top of Page

WILL I BE CHARGED SALES TAX?

Sales tax is collected for orders shipped to New York. Orders shipped outside of New York are exempt from sales tax.

Top of Page

HOW CAN I APPLY FOR A DIAMONDS INTL. CHARGE CARD?

Instant credit is available by calling 800-51-JEWEL and selecting option two. Our Customer Service representative will collect information from you, and approve you to start shopping in minutes. You may also contact us at customerservice@diamondsinternational.com or 800-51-JEWEL to receive an application by mail. If approved, you will receive the card in the mail allowing you to make purchases on the website and at most store locations. For billing questions regarding your Diamonds International Charge Card, please call 800-252-2551.

Top of Page

WHY IS MY CREDIT CARD NUMBER NOT BEING ACCEPTED?

Your selected method of payment may differ from the card number you entered. (For example, you selected Visa as your method of payment and then entered a MasterCard number.) Alternately, you may have entered an extra digit in the credit card number. Please check to make sure you entered the card type and number correctly. If you continue to have problems, please contact us at 800-51-JEWEL or customerservice@diamondsinternational.com, so we may help you complete your order.

Top of Page

HOW DO I KNOW IF YOU RECEIVED MY ORDER?

After you click Place Order, you will see an order confirmation page. If a problem occurs, a message will appear at the top of the order form indicating that the order could not be processed. Correct the problem and click Place Order again to send the revised information. If you continue to have problems, please contact us directly at 800-51-JEWEL or email us at customerservice@diamondsinternational.com so we may help you complete your order.

Top of Page

HOW DO I KNOW THE STATUS OF MY ORDER?

When you place an order you will receive an e-mail confirming the order's contents and the shipping method you selected. To check on the status of your order, go to the My Account page, and visit the Orders section. The Order Status field notes the current status of pending orders. Learn more about status definitions.

Top of Page

WHAT HAPPENS IF MY PURCHASE IS ON BACK-ORDER?

Purchases on back order are rare, but occasionally--due to high demand--items may be temporarily out of stock. We will send you updates with the projected shipping date of these items via e-mail. Back orders will be shipped using the same FedEx selection as the initial order as soon as the item becomes available. (Please note: When we ship multiple items to complete one order, charges will apply for one shipment only.)

Top of Page

CAN I CHANGE MY ORDER?

To adjust or change an order currently in process, please contact us at customerservice@diamondsinternational.com or call 800-51-JEWEL. Please have you order number available.

Top of Page